Vision & Mission

Vision

To be the Leading company in the provision of Security Services globally.

Mission

To collect information, process, train and provide the right service.

Quality Policy

LSS is a Security Company, providing asset protection worldwide and delivering a full range of security solutions.

LSS is also organized so as to meet in priority all needs in the field of maritime transportation in unsafe sea areas by confronting international piracy and protecting the clients’ crew and vessels.

The objectives of LSS are:

• To provide quality professional security services using experienced and appropriately selected personnel.
• To gain prestige and credibility in the market working under the rules of morality and law, and adhering to international rules and conventions.
• To cooperate in good faith with all partners, maintaining excellent relationship with them.
• To improve its performance through a systematic quality control of the services provided.
• To gain credibility and prestige among its customers by providing those quality services that will fully satisfy.
• To contribute positively to the community of Private Security Companies, by the worthy representation of the sector.
• To create an excellent spirit of cooperation among its employees by providing appropriate incentives and working conditions, achieving thus maximum performance.

Security Management Policy

LSS is committed to:

• Αssure protection of its activities and to continuous strive to achieve supply chain security at the portion of the international supply chain that we activate and to increase security awareness upstream and downstream in the supply chain.
• Comply with applicable and relevant international and national law and regulatory requirements.
• Setting and reviewing security objectives and targets designed to ensure continual improvement in our security performance.
• Continually strive to improve standards throughout our areas of operations by communicating our policy to all persons working for and on behalf of LSS and by enhancing security awareness and commitment through structured training.
• A risk management approach to business planning.
• Through the implementation of a structured Quality & Security Management System as per the requirements of the ISO 28000:2007 Standard and the ISO/PAS 28007-1:2015, ISO 9001 and ISO 14001 Specifications we coordinate our efforts for continuous supply chain security improvement always in line with the requirements of the legislation, our clients, and other interested parties.

Drugs & Alcohol Policy

LSS LTD is committed to operate alcohol and drug free Operations and to ensure at all times that personnel working on board are never under the influence of drugs or alcohol.

• To this effect, the Company is committed to enforce the following rules which must be fully accepted and adhered to by all personnel:
• Alcohol and illicit drugs are not permitted on board any vessel or within any company buildings;
• Any person under the influence of alcohol or illicit drugs (for example, test results exceeding the permissible limits, unacceptable behavior) will not be authorized to board a vessel;
• Any not complying with the above rules will be immediately disembarked and submitted to disciplinary procedures;
• Being unfit through abuse of alcohol or drugs when travelling to and from the vessel will constitute gross misconduct under the disciplinary rules and procedures outlined in SAPU TE-001 Guards Contract.
• Any subcontractor or other personnel boarding a vessel will be formally requested to comply with these rules and any such personnel contravening these rules will be immediately disembarked;
• In Case of a sudden alcohol – drug test on board or on port, SAPU Commando will accept the appropriate examination.

In order to verify compliance with above rules, the Company organizes monthly testing of its own personnel and also reserves the right to perform random testing for all personnel on board whether or not there is suspicion of use of alcohol or illicit drugs. Random tests are carried out to security personnel who are on a transit for more than a month. The Company consents on random alcohol – drug tests that are carried out by the client and/or other interested parties.

Third Party Complaints Policy

• LSS will investigate allegations promptly, impartially and with due consideration to confidentiality.
• LSS will keep copies of documents generated as a result of the complaint and record of any action taken. Except where prohibited or protected by applicable law, the finding of the complaint will be made available to a Competent Authority on request.
• LSS will co‐operate with any official investigations.
• LSS will take appropriate disciplinary action in the case of finding such a violation or unlawful behavior.
• LSS will ensure that any personnel working for the Company who makes a complaint is protected from any reprisals.
• This Policy does not confer any contractual rights.
• All complaints should be made in writing directly to the Company.
• Complaints should be made within six months of the Complainant becoming aware of the grounds for complaint.

Complaints can be sent from our Contact Form or via email to info@lss-sapu.com

Any complaint should include:

• Contact details of the Complainant (including postal and e mail address). The subject of the complaint. Information and evidence regarding the alleged breach.
• LSS will acknowledge receipt of the complaint within ten working days and advise who will be responsible for dealing with the complaint.
• Anonymous complaints will be investigated where possible and may be acted upon at the Company’s discretion.
• LSS is committed to ensuring that all complaints are investigated fully and impartially and with due consideration for confidentiality.
• LSS will conduct an internal investigation within two months of receipt of the allegation and refer the evidence of the Complainant and the Company to an independently appointed panel of three lawyers who are registered with the International Association of Arbitrators.
• The findings of the Arbitrators and their ruling along with actions taken by the Company will be made available to the Complainant.
• The ruling of the Arbitrators is final.
• Nothing in this policy should be interpreted to restrict any rights of redress the Complainant has in law.
• The company will not reimburse any fees, expenses or cost involved in bringing a Complaint.

Complaints not covered by this Policy:

• This complaints Policy cannot be used to deal with an issue which is part of any legal action against the Company.
• This complaints Policy cannot be used for complaints outside of those relating to any allegations of improper and/or illegal conduct as contained in the International Code of Conduct for Private Security Service Providers (ICOC).
• The company reserves the right to take any appropriate action to protect itself from any unfounded, malicious or vexatious allegations or complaints. Untrue allegations could lead to legal action for defamation.

DATA PRIVACY INFORMATION

The following data privacy information will give you an overview of how we record and process your data. Please consult our privacy policy for complete information.

The EU General Data Protection Regulation (GDPR), which came into effect on 25 May 2018, obliges us to inform you comprehensively about the processing of your personal data. Amongst other things, we inform you in detail about your rights as an “affected person”, whose personal data we process. The scope of our privacy policy is therefore significantly greater than before.

What data do we save?

1. When you access our website

The IP address is recorded in the log file of the load balancer. This method ensures smooth operations and protection against attacks. The log files are deleted after seven days.

2. When you enter data on our website

• On the contact form: your first name, surname and your e-mail address
• If you order publications from us: the contents of your order as well as your gender, your surname, your postal address and your e-mail address
• If you subscribe to the newsletter: your e-mail address

3. We do not record any other data.

How do we record your data?

The data that we record every time the website is accessed are automatically recorded; we only record other data entered by you and when you order publications, using a temporary cookie.

What do we use your data for?

• Your data will only be used to provide, optimize and ensure the security of our online services.
• With your authorisation, we use your data to accept communications from you and to process your order.

We do not use your data

• for profiling
• for advertising
• and we never pass on data to third parties, except:
  • when you order publications and pictures – we will pass on your address to the service provider responsible for dispatching orders.
  • we will use your data to pursue our own legal interests, in particular when data are linked to an attack on our IT structures.

What are your rights?

1. Information
2. Erasure
3. Rectification
4. Objections

PRIVACY POLICY

 General information on data processing

1. Scope of processing personal data

We process personal data of our users only to the extent necessary for the presentation and optimization of a functional website as well as our content and services Processing personal data in the context of this public relations work is in terms of Article 6 (1) point e of the GDPR in conjunction with Section 3 of the BDSG.

The processing of personal data of our users regularly only takes place with their consent. An exception applies in those cases where the data processing is permitted by law.

2. Legal basis for processing personal data

The legal basis for processing personal data for which we obtain consent is Article 6 (1) point e of the EU General Data Protection Regulation (GDPR) in conjunction with Section 3 of the BDSG.

The legal basis for processing personal data which is required for the performance of a contract to which you are a party (e.g. ordering publications and newsletters) is Article 6 (1) point b of the GDPR. This also applies to pre-contractual measures.

3. Data erasure and storage duration

Your personal data will be erased or blocked, as soon as the purpose for storage is no longer required.

Presentation of the website and creation of log files

1. Description and scope of data processing

Every time our website is accessed, our system automatically records information from the computer system which accesses it, logging the following data:

• information about the browser type and version used
• the user’s operating system
• the IP address of the user

o       in load balancer (for 7 days); this automatically distributes workloads across servers for optimal performance

• the date and time of access
• websites from which the user’s system reached our website

o       stored as the referrer

The IP address is recorded in the log file of the load balancer. This method ensures smooth operations and protection against attacks. The log files are deleted after seven days.

2. Legal basis for data processing

The legal basis for the temporary storage of the data and log files is Article 6 (1) point e of the GDPR in conjunction with Section 3 of the new BDSG.

3. Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. This requires the user’s IP address to be saved for the duration of the session.

The IP address is recorded in the log file of the load balancer. This method ensures smooth operations and protection against attacks (e.g. DDOS). The log files are deleted after seven days.

4. Duration of storage

The log files are deleted after seven days.

5. Right to objection and deletion

The collection of data to present the website and storage of the data in log files is absolutely necessary for the website’s operation. There is therefore no right to objection for the user.

1. Use of cookies
2. a) Description and scope of data processing

A cookie is used on the pages of our ordering services. This is necessary for technical reasons. Most browsers are set to accept cookies automatically. However, you can deactivate the saving of cookies, or adjust your browser settings so that it notifies you as soon as cookies are sent.

The cookie is valid for the duration of your visit to the website. This is necessary for technical reasons, so that the shopping basket works correctly. Most browsers are set to accept cookies automatically. However, you can deactivate the saving of cookies at any time, or adjust your browser settings so that it notifies you as soon as cookies are sent.

The language settings data are stored in the cookies and sent.

1. b) Legal basis for data processing

The legal basis for processing personal data using cookies is Article 6 (1) point e of the GDPR in conjunction with Section 3 of the new BDSG.

1. c) Purpose of data processing

The purpose of using the technically necessary cookies is to enable the shopping basket function to work properly.

The user data collected by technically necessary cookies will not be used to create user profiles.

1. d) Duration of storage and rights to objection and deletion

Cookies are stored on the user’s computer and transmitted to our site from there. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transfer of cookies. Previously stored cookies can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, you might not be able to fully use all of the website’s functions.

Newsletter

1. Description and scope of data processing

You have the opportunity to subscribe to free newsletters on our website. When you register to receive a newsletter, the data from the input form are sent to us. This is your e-mail address, together with your choice of newsletter format.

In addition, the following data are recorded when you subscribe:

(1) the IP address of the accessing computer

(2) the date and time of registration

During the newsletter registration process, your consent is obtained for processing the data for this purpose, and you are referred to this privacy policy.

There is no disclosure of data to third parties during the data processing required for dispatching newsletters. The data are used solely for sending the newsletter.

2. Legal basis for data processing

The legal basis for processing data after registration for the newsletter by the user, once their consent has been obtained, is Article 6 (1) point a of the GDPR. In addition, the newsletter subscription is based on a contractual relationship, so Article 6 (1) point b of the GDPR also applies.

3. Purpose of data processing

The collection of the user’s e-mail address is for the purpose of delivering the newsletter. The collection of other personal data in the context of the registration process is to prevent abuse of the services or the e-mail address.

4. Duration of storage

The data are deleted as soon as the purpose of storage is no longer required. The e-mail address of the user is therefore stored as long as the subscription is active.

The newsletter is delivered based on registration by the user at the website.

The other personal data collected as part of the registration process are usually deleted after a period of seven days.

5. Right to objection and deletion

The user can cancel the subscription to the newsletter at any time. There is a corresponding link in every newsletter for this purpose.

This also enables a withdrawal of the consent to the storage of personal data collected during the registration process.

You can have the data stored about you modified at any time.

Contact form, e-mail contact and postal contact

1. Description and scope of data processing

There is a contact form on our website which can be used for contacting us online. If you make use of this opportunity, the data entered in the input form are sent to us and stored. These data are:

subject

your message

title, first name and surname, e-mail address

At the time of sending the message, the following additional data are stored:

(1) the IP address of the user

(2) the date and time of registration

During the sending process, your consent is obtained for processing the data for this purpose, and you are referred to this privacy policy.

Alternatively, you can contact us via the e-mail address provided, or by post. In this case, the user’s personal data transmitted together with the e-mail or letter are stored.

In this regard, there is no disclosure of data to third parties. The data are used solely for processing the conversation.

2. Legal basis for data processing

The legal basis for processing data in the course of sending an e-mail is Article 6 (1) point e of the GDPR. If the aim of the e-mail contact is the conclusion of a contractual relationship, then Article 6 (1) point b of the GDPR also applies to the data processing.

3. Purpose of data processing

The processing of personal data from the input form is used solely for us to handle the contact request. The other personal data processed during the sending process are intended to prevent misuse of the contact form, and to ensure the security of our information technology systems.

4. Duration of storage

The data are deleted as soon as the purpose of storage is no longer required. There is a retention period of up to three years for the personal data entered into the contact form, and the data sent by e-mail or post.

The other personal data collected as part of the sending process are deleted after a maximum period of seven days.

5. Right to objection and deletion

The user has the right to withdraw their consent to the processing of personal data at any time. If the user contacts us by e-mail, among other options, they can object to the storage of their personal data at any time. In such cases, the conversation cannot be continued.

In this event, all personal data that has been stored in the course of the contact will be deleted.